Support

Include the vendor name and the time of the alert in question.

support@outageclock.com is the only support channel. Replies come from the people who build the product, normally within a business day (Gulf Standard Time).

Common fixes

• Missed an alert. Check the vendor's own status page history. If the vendor never posted, we had nothing to send. If they did, send us the time and we will trace it.
• Too many alerts. Add component and region filters to noisy vendors, or move them to the daily digest.
• Slack or Teams message did not arrive. Webhooks break when a channel is archived or the webhook is removed. Create a new one and send a test.
• Vendor missing from the list. Send us the status page address. We prioritize requests that several customers make.
• Status looks wrong. We show what the vendor reports. If our reachability check disagrees, the alert says so.

Billing

Upgrades, downgrades, cancellations and invoices are self-serve under Billing.

Operator

StyleLine FZE, SRTIP Free Zone, Sharjah, UAE.